livesign - doc signing & VOI1.5.10 - App Store

Welcome to the livesign app: the most advanced, straightforward and convenient digital identity verification and document signing solution.

livesign works in combination with document signing platforms that utilise the livesign verification API for VOI, so you can be confident the person behind the keyboard is who they say they are. It's witnessing reimagined, not removed.

livesign uses biometric and cryptographic technology that binds the person behind the device at the point of signing, to their ePassport, Driver's License or any other government issued photo ID.
How does livesign work?

. ePassports have a contactless NFC chip that is digitally encrypted by the issuing country to prevent cloning as well as protected to safeguard against unauthorised access
. livesign uses the smartphone camera and Optical Character Recognition (OCR) technology to scan the Machine Readable Zone (MRZ), which are the two lines at the bottom of the passport, for the password information needed to unlock the chip
. The complex cryptography that is needed to verify the authenticity of and information on the chip provides a secure, smart and simple way to verify the authenticity of your signer's identity, in seconds
. The ePassport chip contains reliable government issued information about the holder, including their full name, birth date and nationality. This is done without any manual input by the user to remove the opportunity for accident or deliberate data-entry error
. The chip also contains a high-resolution photo at a much higher quality than the photo printed on the identity document, providing the highest possible source image. This government issued image then biometrically bound to the signer via a passive liveness verification to reduce look-alike fraud
. By synchronizing the digital signing and digital identity process, livesign technology provides clarity and certainty that the person signing your digital documents is who they say they are.
Benefits of livesign:

. Higher compliance and lower risk of fraud
. Digital signing with accurate and reliable witnessing
. Identity check at the exact moment of signing
. Secure, smart and simple way to verify the authenticity
. Witnessing and signing in just seconds
. An effortless customer experience
How to verify your identity with livesign:

. You will need to install livesign if you have been asked to verify your identity while signing documents issued by your legal representative.
. Enter the phone number of the device you are using via the livesign window that appears at the time of signing a document
. Multiple signers can share the same device simply be entering the same phone number
. You will be required to take pictures of your government issued ID and confirm certain details
. You will be required to take a selfie to confirm your identity
. In the interest of security none of your documents or details are stored within the livesign app on your phone
. Copies are encrypted on livesign secure web servers and will be shared with your legal representative only

Version History Fixes & improvements:
-Added support for blue Medicare cards
-More reliable passport chip scanning
-Improved camera start-up and reliability
-Improved camera preview on foldable devices
-Fixed device rotation restarting your session
-Improved screen layouts on tablets and foldable devices
-Clearer photo capture guidance on iPads
-Security improvements
-Update error messages
-Update Help links v1.5.10 5d ago Features:
-Update support for additional document capture v1.5.9 12/01/2025 Features:
-Update target API level
-Improve tablet journey
-Update feedback page

Bug Fixes:
-Issue uploading Centrelink cards v1.5.8 08/09/2025 Features:
-Improve Medicare card date validation
-Improve passport chip scan journey
-Adjust zoom level for iPhone SE v1.5.7 12/20/2024 Features:
-Improve document field validation
-Streamline Medicare card submission
Bug Fixes:
-Adjust camera zoom for newer iPhones v1.5.6 10/28/2024 Features:
- Implement App Offline
- Add redirect to signing when transaction is pending
- Content fixes

Bug Fixes:
- Fix dashboard reload bug v1.5.5 09/04/2024 Update dependencies v1.5.4 07/31/2024 Features:

- Improve DVS checks
- Reduce checks for a single id journey
- Update selfie advice
- Auto refresh transaction listing on resume

Bugs:
- Fix deep-linking issue when switching between transactions v1.5.3 07/25/2024 Features:
- Update document capture advice
- Add location services advice v1.5.2 07/02/2024 Features:
- Capture additional documentation
- Security Enhancements

Bug Fixes:
- Fix QR Reader v1.5.1 05/22/2024 Features:
- Update onboarding screen
- Add deep linking
- Update selfie error advice v1.5.0 05/07/2024 Features:
- Improve transaction guidance
- Streamline reverifications
- Add preview to selfies

Bug Fixes:
- Fix issue with gps requests locking some devices v1.4.10 03/28/2024 Features:
- Update failed document capture guidance
- Update A4 document overlay
- Update document capture guidance

Bug Fixes:
- Fix DVS Validation v1.4.9 02/12/2024 Features:
- Add document capture preview v1.4.8 12/20/2023 Features:
- Improve accessibility
- Update support messaging around unrecognised phone numbers v1.4.7 12/06/2023 Features:
- Update driving licence capture to read the card number
- Improve in-app help and support v1.4.6 11/15/2023 Features:
- UX/UI Updates
- Improve document selection
- Improve support for large font devices

Bug Fixes:
- Fix default document capture zoom levels for some mobile devices v1.4.5 10/30/2023 Features:
- Add support for divorce certificates

Bug fixes:
- Remove camera flash mode error on non flash enabled devices
- Handle phone verification errors v1.4.4 09/20/2023 Features:
- Update document processing guidance
Bug fixes
- Disable login retry logic after a successful login v1.4.3 08/21/2023 Features:
- Capture rear of driving licences
- Improved immicard support
- Support large font screens whilst scanning passports
Bug fixes
- Fix partial passport reading
- Fix issue where alternative passport method link would not display v1.4.2 07/31/2023 Updated Passport Chip Reader v1.4.1 07/19/2023 Features:
- Updated Passport Chip Reader v1.4.0 07/06/2023 Bug fixes:
- Fix failure handling of PhotoId and Immicard v1.3.12 06/08/2023 Bug fixes:
- Improve camera performance
- Fix document double submission v1.3.11 06/07/2023 Bug fixes:
- Fix reverifications
- Increase slow connection detector v1.3.10 05/30/2023